To request an alarm monitoring certificate, please click here.

All of the security systems Superior installs include a back-up battery to power the system during power outages.

If you have an older system that uses your telephone line to send emergency signals to the monitoring station, please verify that your telephone service works during power outages.  Digital telephone services such as those provided by Comcast, AT&T, and Verizon require the service provider’s “digital telephone adapter” in your home or business to be powered on and functional.

Before arming your security system, all of your doors and windows must be closed, and no one should be moving in front of a motion detector.  Check your keypad to make sure you have a solid green “ready” light.  If not, your keypad should tell you which door, window, or motion sensor isn’t ready to arm.

If you’re still unable to arm your system, give us a call at 706-595-9043 to schedule a service call.

Some older security systems rely on your telephone line to send emergency signals.  If the telephone service goes out, or if your security system tries to send a signal to our central monitoring station, but its call doesn’t go through, it will display a “Phone Trouble” or “Comm Fail” message.

First check that you have telephone service.  If the telephone service is out, contact your telephone service provider for a repair.

If the telephone service is already working again, you can clear the trouble message by making a successful communication with the central monitoring station.  First, call 1-800-286-5699 to let the monitoring station operators know that you’ll be testing your alarm system.

Next arm your alarm system just as you would when you are leaving.  During the exit delay, open and close an exterior door.  Once the exit delay is over, open a door, but don’t enter your code to disarm the system.  Wait until the siren starts.

Let the siren run for 60 seconds before entering your code to disarm your system.  If the communication was successful, the “Phone Trouble” or “Comm Fail” message will clear.  You can then call the monitoring station to let them know you are finished testing your alarm system.  The monitoring operator should be able to tell you which signals they received.

If this doesn’t correct the problem, or if you need more help, give us a call at 706-595-9043 to schedule a service call.

You can download the user manual for our most common security systems here.

To protect your account from unauthorized access, we can’t take cancellation requests via phone or email.  Please mail your written cancellation request to the address on your bill.  Be sure to include your physical address and monitoring account number.  Don’t forget to sign it.

If you’d prefer, we can mail a form for you to sign and return to your current billing address.  We’ll include a statement showing any refund for prepaid service you may be due or the amount due remaining on your customer agreement.  Just give us a call at 706-595-9043.

Most businesses will require at least one 5 lbs ABC fire extinguisher.  Depending on the type of business, or the specific fire hazards at your location, you may be required to have more.  For more details, check out our article on choosing the right fire extinguishers for your business.

If you’d like to schedule a service call to have a fire extinguisher technician perform an inspection at your location, please give us a call at 706-595-9043 or click here to contact us.

After we perform an annual inspection on a fire extinguisher, the results of the inspection are recorded on an inspection tag which is clipped to the fire extinguisher.  If the extinguisher passes the inspection, it’s information is recorded on a yellow inspection tag.  If there’s a problem with the extinguisher, it’s information is recorded on a red inspection tag.

Sometimes, local fire officials will refer to this inspection process a “tagging” or “certifying” an extinguisher.  If a fire official tells you your extinguishers need to be “tagged,” they’re saying you need to schedule a fire extinguisher service company like Superior to perform annual inspections and any scheduled maintenance which may be due for your extinguishers.

While annual inspections and certain scheduled maintenance must be performed by a licensed fire extinguisher service company, you can perform your own monthly checks.

To perform a monthly fire extinguisher check:

1 Confirm the extinguisher is visible, unobstructed, and mounted in its designated location.

2 Verify the safety pin is intact and the tamper seal is unbroken. Examine the extinguisher for obvious physical damage, corrosion, leakage, or a clogged nozzle.

3 Confirm the pressure gauge or indicator is in the operable range or position.  For most extinguishers, this means the needle will be in the gauge’s green area.

4 Lift the extinguisher to ensure it is still full.

5 Make sure the operating instructions on the nameplate are legible and facing outward.

6 Check that the date punched on the inspection tag is within in the last 12 months. A licensed fire extinguisher service company must have serviced the extinguisher in the past 12 months.

7 If the extinguisher meets all of these criteria, initial and date the back of the tag.

While lots of stores sell fire extinguishers, only licensed fire extinguisher service companies like Superior can perform annual inspections.  When you buy a fire extinguisher from Superior, we perform the first year’s annual inspection for free.  That yellow inspection tag is a record that your fire extinguisher has been professionally inspected and is ready in the event of an emergency.

You’ll often find that commercial-quality fire extinguishers from Superior are even cheaper than the disposable ones you often find in hardware stores and online once you factor in the services required by fire code.

All of Superior’s surveillance packages include online clip storage and smart video alerts powered by our video monitoring service.

This off-site storage, secure remote access to your cameras, and smart alerts with AI-powered video analytics means there’s more to your surveillance system than just your cameras and recorder.

Your video monitoring subscription means there’s a team of security professionals keeping your system, and the infrastructure that supports it, up to date and secure against online threats.

To ensure we’re able to stand behind our installations and provide support, we only install the surveillance equipment we sell.  For installation of equipment purchased elsewhere, Superior recommends you contact the company you purchased the equipment from.

If you’d like to make an appointment for an estimate to install a new surveillance system, please give us a call at 706-595-9043 or click here to contact us.

When you use your system to call for help, if you need emergency medical help, or if you’re unable to speak when the operator responds, we’ll make sure help is on the way.

But what if you just need to reach a family member or neighbor?  Sometimes you need help, but it’s not an emergency.  If you request, our operators can call your list of contacts without requesting an emergency medical dispatch.

While there’s no doubt the wellness features Superior offers provide life-saving help and peace of mind for seniors and their families, typically Medicare, Medicaid, and other insurance providers do not cover them.

However, Superior encourages our customers to check with your insurance provider to see if your system qualifies you for an insurance discount or even a reimbursement for your service.

If you can’t afford to add wellness features to your alarm system, and your insurance provider refuses to provide reimbursement, contact your local Area Agency on Aging.  They may be able to provide financial assistance to older adults and and those with disabilities who cannot afford certain health services.

Whether you’ve received your bill by email or in the mail, you can make a payment on our secure website at:

https://www.superior-alarm.com/payment

If your invoice shows your account balance, that amount includes any unpaid invoices for your account.  For customers with more than one location, this includes all of your locations.

If your account balance is a negative number, your account has a credit balance, usually due to an overpayment or paying an invoice twice.