Some older security systems rely on your telephone line to send emergency signals. If the telephone service goes out, or if your security system tries to send a signal to our central monitoring station, but its call doesn’t go through, it will display a “Phone Trouble” or “Comm Fail” message.
First check that you have telephone service. If the telephone service is out, contact your telephone service provider for a repair.
If the telephone service is already working again, you can clear the trouble message by making a successful communication with the central monitoring station. First, call 1-800-286-5699 to let the monitoring station operators know that you’ll be testing your alarm system.
Next arm your alarm system just as you would when you are leaving. During the exit delay, open and close an exterior door. Once the exit delay is over, open a door, but don’t enter your code to disarm the system. Wait until the siren starts.
Let the siren run for 60 seconds before entering your code to disarm your system. If the communication was successful, the “Phone Trouble” or “Comm Fail” message will clear. You can then call the monitoring station to let them know you are finished testing your alarm system. The monitoring operator should be able to tell you which signals they received.
If this doesn’t correct the problem, or if you need more help, give us a call at 706-595-9043 to schedule a service call.